Mani James Designs
Email: support@manijamesdesigns.com

ALL SALES ARE FINAL as each order placed is custom made for each customer after order is received. We do not have a warehouse or keep an inventory, therefore we unfortunately do not accept returns or issue refunds. However, if there is a defect with the order, we will offer a replacement (same product, same size) if the defect is reported via email (support@manijamesdesigns.com) within 30 days. We do not accept returns or replacements in the case where the customer needs a smaller or larger size.

Once you have clicked on the “complete order” button, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact via email support@manijamesdesigns.com as soon as possible. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis.

REASONS FOR RETURNS:

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfillment partners base location. You will be liable for reshipment costs once we have confirmed an updated address with you. 

Unclaimed – Shipments that go unclaimed are returned to the our fulfillment partners facility and you will be liable for the cost of a reshipment to you.

Returned by Customer – It is best to first contact support@manijamesdesigns.com before returning any product. Sorry for the inconvenience. 

SHIPPING INFO: Please read carefully.

United States shipping time estimate is 1-2 weeks.

We thank you for your patience while your items are delivered.

Tracking numbers will be made available within 7 days after you have placed your order.

Please be advised that once your item has been shipped, your order cannot be modified or cancelled.

Orders containing more than one item may arrive in separate packages on different dates.

If your items have not arrived within 60 days of the date of original purchase, contact Customer Service for a full refund of your purchase.(This policy excludes errors made by customers when providing shipping details on their order(s) and missed parcel deliveries).